Refund Policy

To ensure a smooth shopping experience for everyone, tianxinsoft is guided by the following return, exchange, and refund protocols:

1. Timelines & Deadlines

Order Cancellation: Gladly accepted within 24 hours of the transaction.

Return Window: Valid for 30 days following the date of purchase.

Our Response Time: Initial return requests sent to [Customer service email required] will be answered with helpful instructions within 48 hours.

Inspection Period: Parcels received at our facility will be inspected and processed within 3 business days.

2. Eligibility for Returns To qualify for a smooth refund or exchange:

The item should be unused, unaltered, and in its original condition.

Original packaging and tags should be included.

Note: Customized merchandise and unsealed intimate goods are generally exempt from standard returns for health and safety reasons.

3. Refund Mechanics

Once the 3-business-day inspection is complete, funds are automatically routed back to the original payment method.

Please allow 3-5 business days for your financial institution to process the credit.

We may issue partial refunds if items are returned heavily damaged or without original packaging due to customer use.

4. Shipping Details

Standard Returns: The customer kindly bears the cost of return shipping. Original outbound shipping fees are non-refundable.

Defective Item Returns: We want to make it right! We will provide a solution or issue a full refund at no extra cost to you. Please report defects within a reasonable timeframe after delivery with photographic evidence.